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8.Factors that can help in differentiation of services include___. A.delivery and installation B.customer training and consultation...

8.Factors that can help in differentiation of services include___. A.delivery and installation B.customer training and consultation C.ordering ease D.all of above

9.Endowment of products or services with power of specific name or logo is considered as___. A.branding B.packaging C.advertising D.valuing

10.Second step in 'customer value analysis' is___. A.assessing quantitative importance B.examining specific segment C.monitoring customer value D.identifying benefits

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Answer to Q#8 (First question in the list) Option-(D): all of above Reason: Differentiation allows you to provide superior value to customers at an affordable price, creating a win- win scenario that can boost the overall profitability and viability of your business. Our research indicates there are six primary ways to differentiate, including product, service, channels of distribution, relationships, reputation/image, and price. However, not all differentiation strategies are equally effective, and some methods may be more important to invest in than others in order to stand out from the competition. Read on to learn more about these different strategies and the key advantages and disadvantages associated with each one. Features Performance | Efficacy Conformance | Durability I Reliability I Warranty Ordering Ease | Delivery | Instalation Customer Training | Customer Consulting I Other miscellaneous SERVICE DIFFERENTIATION CHANNEL DIFFERENTIATION Coverage | Expertise | Performance Competence Courtesy I Credibility Source: https://blog.marketrese arch.com/6-ways-to- differentiate-your business-from-the- competition RELATIONSHIP DIFFERENTIATION Reliability Responsiveness I REPUTATION/MAGE DIFFURENTIATION PRICE DIFFERENTIATION By Customer By Quantity By Segment

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