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In general, how will the level of effort required to achieve k-Sigma quality performance (k >...

In general, how will the level of effort required to achieve k-Sigma quality performance (k > 1) change as k increases? Justify your response.

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Answer #1

When learning about Six Sigma, it may help to consider these charts, which detail how the sigma level relates to defects per million opportunities (DPMO), and some real-world examples.

Sigma Performance Levels – One to Six Sigma
Sigma Level Defects Per Million Opportunities (DPMO)
1 690,000
2 308,537
3 66,807
4 6,210
5 233
6 3.4

It’s one thing to see the numbers and it’s a whole other thing to see how it would apply to your daily life.

Real-world Performance Levels
Situation/Example In 1 Sigma World In 3 Sigma World In 6 Sigma World
Pieces of your mail lost per year [1,600 opportunities per year] 1,106 107 Less than 1
Number of empty coffee pots at work (who didn’t fill the coffee pot again?) [680 opportunities per year] 470 45 Less than 1
Number of telephone disconnections [7,000 talk minutes] 4,839 467 0.02
Erroneous business orders [250,000 opportunities per year] 172,924 16,694 0.9

Thus, efforts required to achieve a particular sigma level increase as you increase the Sigma level as output quality is increasing.

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