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2 As part of a quality improvement initiative, employees of MindWorks must complete a three-day training...
3) Training Programs, Revisited As part of a quality improvement initiative, Consolidated Elec- t...
3) Training Programs, Revisited As part of a quality improvement initiative, Consolidated Elec- tronics employees complete a three-day training program on teaming and a two-day training program on problem solving. The manager of quality improvement requested that at least 10 training programs on teaming and at least 10 training programs on problem solving be offered during the next six months. In addition, senior-level management specified that at least a total of 25 training programs must be offered during this period....
Lindell Manufacturing embarked on an ambitious quality program that is centered on continual improvement. This improvement...
Lindell Manufacturing embarked on an ambitious quality program that is centered on continual improvement. This improvement is operationalized by declining quality costs from year to year. Lindell rewards plant managers, production supervisors, and workers with bonuses ranging from $1,000 to $10,000 if their factory meets its annual quality cost goals. Len Smith, manager of Lindell’s Boise plant, felt obligated to do everything he could to provide this increase to his employees. Accordingly, he has decided to take the following actions...
CASE 9.3: TRAINING AND EMPLOYEE DEVELOPMENT Med Solutia is a national provider of outpatient nursing. After...
CASE 9.3: TRAINING AND EMPLOYEE DEVELOPMENT Med Solutia is a national provider of outpatient nursing. After experiencing a four-year growth trend through organic growth and acquisitions, Med Solutia has seen a downward trend in performance. The Vice President of Sales, Delhia Ross, believes that the sales personnel lack a cohesive strategy and that many of the new representatives obtained through acquisitions use outdated techniques in their sales process. Her own employees who helped drive the organic growth that Med Solutia...
Case study 10 Establishing a capability for continuous quality improvement in the NHS BACKGROUND AND HISTORY...
Case study 10 Establishing a capability for continuous quality improvement in the NHS BACKGROUND AND HISTORY In March 2009 County Durham and Darlington Community Health Services (CDDCHS) formu- lated a strategy to improve patient outcomes, safety and service efficiency by developing and implementing a large-scale quality improvement programme across the organization. CDDCHS was the primary care provider for a large, semi-rural area around Durham and Darlington, serving a diverse community of around 600,000 people across the region. The CD&DPCT employed...
Trend, Long-Range Performance Report In 20x4, Tru-Delite Frozen Desserts, Inc., instituted a quality improvement program. At...
Trend, Long-Range Performance Report In 20x4, Tru-Delite Frozen Desserts, Inc., instituted a quality improvement program. At the end of 20x5, the management of the corporation requested a report to show the amount saved by the measures taken during the year. The actual sales and quality costs for 20x4 and 20x5 are as follows: 20x4 20x5 Sales $600,000 $600,000 Scrap 15,000 15,000 Rework 20,000 10,000 Training program 5,000 6,000 Consumer complaints 10,000 5,000 Lost sales, incorrect labeling 8,000 0 Test labor...
Objectives Outline a plan for performing a needs assessment for training and development purposes Identify and create a way to determine the sensory learning styles of employees Evaluate training mode...
Objectives Outline a plan for performing a needs assessment for training and development purposes Identify and create a way to determine the sensory learning styles of employees Evaluate training models appropriate for use for department-wide topics Evaluate continuing education methods appropriate to use for specific HIM positions Instructions Review the scenario provided and develop a training and development plan to be submitted to the chief financial officer (CFO). Scenario Susan is the newly hired director of HIM at a rural...
The information systems (IS) department at Jacobsons, Inc., consists of eight employees, including the IS Manager, Melinda Cullen. Melinda is responsible for the day-to-day oversight of the IS functio...
The information systems (IS) department at Jacobsons, Inc., consists of eight employees, including the IS Manager, Melinda Cullen. Melinda is responsible for the day-to-day oversight of the IS function and reports to Jacobsons' chief operating officer (COO). The COO is a senior vice president responsible for the overall retail operations who reports directly to the president and chief executive officer. The COO attends board of director meetings to provide an update of key operating performance issues. Because Melinda takes an...
Gerri was hired through a welfare-to-work initiative at Memorial Medical Center. The purpose of this work...
Gerri was hired through a welfare-to-work initiative at Memorial Medical Center. The purpose of this work initiative was to offer immediate job placement to a Temporary Assistance for Need Families (TANF) recipient. Memorial Medical Center is getting grant funding from the state to participate in the program by offering employment to TANF recipients. Memorial Medical Center has the responsibility to work with the state to find suitable TANF recipients to fill the entry-level positions that require minimal or on-the-job training....
Objectives Outline a plan for performing a needs assessment for training and development purposes Identify and...
Objectives Outline a plan for performing a needs assessment for training and development purposes Identify and create a way to determine the sensory learning styles of employees Evaluate training models appropriate for use for department-wide topics Evaluate continuing education methods appropriate to use for specific HIM positions Instructions Review the scenario provided and develop a training and development plan to be submitted to the chief financial officer (CFO). Scenario Susan is the newly hired director of HIM at a rural...
Healthcare Quality Management Student Workbook - 5 edition Project 5-1: Charter a Performance Improvement Project Project...
Healthcare Quality Management Student Workbook - 5 edition Project 5-1: Charter a Performance Improvement Project Project Description: When an opportunity for improvement is identified, an improvement project is initiated. Ideally, the leadership group or manager originating the project creates a written project charter. The project charter is a condensed, summary-level overview of the project that defines the scope and objectives of the improvement initiative, as well as identifies the departments or individuals who will be involved. In this project you'll...
Case study 10 Establishing a capability for continuous quality improvement in the NHS BACKGROUND AND HISTORY In March 2009 County Durham and Darlington Community Health Services (CDDCHS) formu- lated a strategy to improve patient outcomes, safety and service efficiency by developing and implementing a large-scale quality improvement programme across the organization. CDDCHS was the primary care provider for a large, semi-rural area around Durham and Darlington, serving a diverse community of around 600,000 people across the region. The CD&DPCT employed...
Healthcare Quality Management Student Workbook - 5 edition Project 5-1: Charter a Performance Improvement Project Project Description: When an opportunity for improvement is identified, an improvement project is initiated. Ideally, the leadership group or manager originating the project creates a written project charter. The project charter is a condensed, summary-level overview of the project that defines the scope and objectives of the improvement initiative, as well as identifies the departments or individuals who will be involved. In this project you'll...
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