As you’re replacing the faulty NIC on Farm Kettle Foods’ Internet gateway, a fellow network technician asks you to look at the Fulfillment Department’s file server. He informs you that it’s “flaky.” Sometimes it doesn’t allow users to log on; other times, it works perfectly. Sometimes it responds so slowly to requests for programs or files that users think it’s frozen, but after several minutes it does finally respond. How would you troubleshoot this problem in the most efficient manner? Explain why you chose the steps you propose, and how each might save you time. Suppose you diagnose this problem as a faulty or failing hard disk. Suggest ways in which this problem could be prevented.
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