While working at the help desk, you take a call from a user who cannot log on to the network. After verifying that this user is the only person affected, you ask for his username and password and try replicating the problem. You successfully log on to the network with his username and password from your help desk workstation. Which of the following causes can then you rule out?
a. User error
b. Faulty cabling between the user’s workstation and the wall jack
c. Improper protocol configuration on his workstation
d. None of the above
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