Becoming a PC Support Technician You’ve just been hired as a PC support technician in the IT department of your university. At the job interview, you were promised a two-week training period, but by noon on your first day on the job it dawns on you that “training period” means you gotta train yourself really quick! Listed below are some problems you encounter that day. How do you solve these problems and what Windows tools do you use?
1. A history professor calls you into his office and tells you he thinks the memory on his Windows 7 computer needs upgrading. He wants you to tell him how much RAM is currently installed. What do you do?
2. A PE instructor discovers the history professor has Windows 7 on his desktop. She thinks she has Windows XP on her computer and wants you to tell her exactly which OS she has installed. What do you do?
3. Your boss asks you to go down the hall to the Windows 7 computer in the break room and find out the path and name of the device driver for the optical drive (CD drive or DVD drive) that is installed. What steps do you use? What is the path and name of the optical drive device driver on your Windows XP/Vista/7 system?
4. The Office Administrator for Career Education often uses MS Word and wants you to place a shortcut on her desktop to launch this application. List the steps to do that.
5. A student in a computer lab is trying to answer a question in the lab about the Windows 7 desktop. She needs to add a gadget to the desktop to show the current temperature in Seattle. What steps do you give her to find the answer? Print the screen showing the gadget. List the steps you took to print the screen.
6. The Biology professor’s Windows 7 system is slow and you decide to turn off the Aero user interface to save on resources. List the steps to do that and the source of information you used
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