Total customer-response time (CRT) can be defined as which of the following?
a. The difference between when a customer’s order is set up and when the order is finished
b. The elapsed time between when a customer places an order for a product and when that order is delivered to the customer
c. Manufacturing lead (cycle) time for the order
d. The time-lapse between when an order is received by manufacturing and when that order is completed
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