Part of the process of managing and controlling quality consists of detecting poor quality and then taking appropriate corrective action. Which of the following is not a mechanism that management could use to detect poor quality outputs?
a. Histogram (of frequency of causes of poor-quality outputs)
b. Run chart (trend in quality measures over time)
c. Statistical control chart (SQC) (statistical process control mechanism)
d. Control chart (plot of observations of an operation, or cost, taken at constant intervals over time)
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