Define three quality metrics that might be used to describe quality and performance in the following consumer products: (a) your personal vehicle (e.g., car, SUV, truck, bicycle, motorcycle); (b) the printer on your computer; (c) the toilet in your bathroom; (d) a PDA (e.g., Palm Pilot); (e) an HDTV display screen; (f) a light bulb. Do you think these data are actually collected or used? Why, or why not?
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