Define three quality metrics that might be used to describe quality and performance for the following services: (a) your cellular phone service (e.g., Verizon); (b) your Internet service provider (e.g., AOL); (c) your dry cleaning and laundry service; (d) your physician’s office; (e) your hairdresser; (f) your favorite fast-food restaurant. Do you think these data are actually collected or used? Why, or why not?
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