Making choices and exercising judgment.
a. Business professionals have debated whether or not an organization should strive to ensure that all its processes are “optimized” according to the CMM. What do you think? Regardless of your response, what benefits might an organization realize at the earlier levels?
b. Common forms of information technology in AIS include spreadsheets, databases, general ledger software, and ERP systems. List and discuss three AIS-related tasks you could accomplish with each type of software; for example, you could develop a budget with spreadsheet software.
c. FTP (file transfer protocol) software is used to transfer files between a computer and the Internet. In considering an FTP package, managers might consider factors such as cost, popularity, documentation, and ease of use. Point your Web browser to www.download.com and identify three FTP software packages available there. Evaluate them using the weighted-rating technique described in the chapter.
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