Sales reps for Hamid Enterprises enter prospective customer information into customer prospects software. Sales reps use the data to periodically follow up on prospective customers.
When a prospective customer places a sales order, the accounting department currently must re-enter all the customer contact information into the accounting system.
When sales reps need to obtain information about whether a customer has placed an order, they are unable to access the accounting database. In addition, the prospective customer number used in the sales rep database is different than the customer number that the accountants use. In some cases, the customer’s name has been spelled differently in the two systems and there is no way to retrieve the proper information.
How can you apply Accounting Insight No. 15 to improve this situation? (Q6)
What is an integrated enterprise system and how did we get here?
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