Customer A with a Bronze service level package calls in a Critical System Failure at 9:00 AM. Customer B with a silver service level package calls in a Critical System Malfunction at 10:00 AM. Customer C with a Gold service level package calls in a Critical System malfunction at 11:00 AM. Customer D with a Platinum service level package calls in a Support system malfunction at 11:30 AM. In which order should the technician visit the customers according to the priority level of their service level packages and problems?
ABCD
BCDA
CDAB
DABC
First we check priority of eacy type customer:
Platinum customer (D) has highest priority which can be attended
within an hour.
Gold customer (C) can be attended in next 2-3 hours.
Silver customer (B) can be attended after 3-4 hours.
Bronze customer (A) can be attended after 5-6 hours.
Platinum customer has the highest priority according to service
level package so D should be attended first. But customer A called
first at 9:00 AM and D called after 1.5 hours, A has critical
systerm problem which is more important hence A should be attended
first as compared to D.
B and C has same problem and according to service level package C has more priority and also C should be atteneded in less time as compared to B.
After checking all possibilities better order for technician to
visit customers will be
A->C->D->B
Customer A with a Bronze service level package calls in a Critical System Failure at 9:00 AM.