Question

Team Development Case Study #1 Ms. Ubuntu is very proud of her administrative/finance team, It is the solid foundation for the organization with its clockwork support and strict adherence to policies and procedures. The team's reports are always accurate and on time As a result of a new grant from NPI, the team expanded its department with two new positions. To recognize the good work of her staff, Ms. Ubuntu promoted one staff member to unit manager and recruited two new junior staff members to fill the gaps As expected, everyone was very happy with this development at first. But now Ms. Ubuntu's day is filled with petty bickering among her staff. Some complain that the new unit manager has become arrogant in his new role and thinks he is superior to his former peers. Others complain that the new members are the cause of reporting delays. To top that off, her trusted bookkeeper has started calling in sick frequently. Exasperated, she wonders what is happing to her team. 1. In what stage of development is this team? 2. What characteristics of effective teams are either present or missing? 3. What would be the team's next goal for team development? 4. If you were Ms. Ubuntu, what would you do? What task/support functions would be appropriate? 5. If you were a staff member, what actions could you take to best support your department?

Answer 1

1)The team is in storming stage.It has crossed the forming stage.After appointment of the new staff understanding and acceptance by other team members are equally important

.At the same time there will be a general decline in the performance and it is the time the overall head has to overlook the problem and solve it.

2)The characteristics like a good leadership, communication, adaptability, fun and communication between staff are missing for effective communication

3)The team's next goal should be the unit manager has to be staff friendly ,communicate with the staff to solve problem and proceed to norming stage to work towards the goal

4)Being in the place of Ubantu.The problem has to be identified .The performance of the manager has to be updated to him and his roles.The other new staff appointed has to be assessed for their performance and corrected.Simultaneously a general meeting with the other staff and clarifying and solving their problems can break the conflicts and lead the team to success.

5)If being a staff the first thing is to understand self roles and helping others to tackle situations and work towards the goal in a fun and jovial manner.