Question

A Case Study on Conflict Management Shirley and Abdul both work for a software development company. The manager of the new product division was originally the leader of the project team for which she interviewed and hired Abdul. Shirley, another project team member, also interviewed Abdul, but strongly opposed hiring him for the project because she thought he was not competent to do the job. Seven months after Abdul was hired, the manager left the project to start joint project leaders. Shirley agreed reluctantly? With the stipulation that consented: Shirley and Abdul were to share the project leadership. himself to others as the leader of the entire project and giving the her own company and recommended that Abdul and Shirley serve as it be made clear she was not working for Abdul. The General Manager Within a month Shirley was angry because Abdul was representing, impression that Shirley was working for him. Now Shirley and Abdul are meeting with you to see if you can resolve the conflict between them. Shirley says: "Right after the joint leadership arrangement was reachesd with the General Manager, Abdul called a meeting of the project team without even consulting me about the time or content. He just told me when it was being held and said I should be there. At the meeting. Abdul reviewed everyone's duties line by line, including mine, treating me as just another team member working for him. He sends out letters and signs himself as project director, which obviously implies to others that I am working for him. Abdul says: "Shirley is all hung up with feelings of power and titles. Just because I sign myself as project director doesn't mean she is working for me. I don't see anything to get excited about. What difference does it make? She is too sensitive about everything. I call a meeting and right away she thinks I'm trying to run everything. Shirley has other things to dolother projects to run?so she doesn't pay too much attention to this one. She mostly lets things slide. But when I take the initiative to set up a her work for me." Question Regarding This Conflict meeting, she starts jumping up and down about how I am trying to make

Answer 1

Possible ways to deal with the conflict between Abdul and Shirley are:

1. Any project should have a single leader. When more persons are given same responsibilities surely conflicts may arise.  

2.  Both of them should made to talk to remove the misunderstanding .Then this can be discussed in a company meeting with their higher authority.

3. Shirley has many projects ,so it would be advisable to relieve her from the project or she should be relieved from some other projects ,so she can concentrate on this project.

4. Responsibilities of Shirley and Abdul should be clearly defined , so that they work accordingly by sharing their responsibilities and not interfering in works of each other. It should be made clear to other team members that Shirley and Abdul are the project managers of concerned project.

5. Abdul should prove that he is capable for the project leadership to Shirley , as she thinks he is not competent for the job.

6. Lack of communication between Shirley and Abdul also may be a reason for conflict . So they both should be made to communicate for better understanding . Being a project manager , main managerial skill is good communication, so both should be made to develop good communication strategy.

Answer 2

Given all the benefits of retrospection, what could or should have been done to avoid this conflict in the first place?