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What is meant by a consumer contact or touch point? Choose a specific company or brand...

What is meant by a consumer contact or touch point? Choose a specific company or brand and discuss how it is using the four categories of touch points discussed in the chapter
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Answer #1

Customer touchpoints are where brands contact and interact with your products and services and canbe marketed.

Assuming an Example Of Walmart.

Four types of touchpoints shared below:

  1. Word of Mouth: things that consumers hear from other consumers
  2. Media: Information about brand from newspapers or Television or Radio or Billboard
  3. Mobile App: information access through Mobile Applications Marketing
  4. Physical Visit: When Customer visits retail locations at showrooms
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