Question

Provide examples of using person-centered care, while in challenging communication situations with clients ,cite some specific nursing considerations and some specific strategies from these sections: developing communication skills; elements of the communication process; forms of communication; professional nursing relationships; and elements of professional communication).

Answer 1

Person centered care defines as care rendered is purely focussed on patient needs and wishes. It is not determined by the protocols and routine of the health care institution.

For ex) A client who is not hungry received a plate of food during lunch hours. A client has rights to refuse food it is not mandatory or ethical to force patient to eat as it's lunch hours as per hospital policy.

Communication is a process of exchanging information,ideas and views between one person to other. Communication plays an important component in nurse patient relationship. Nurse must understand the characteristics of communication skills includes : active listening, understanding verbal and non verbal cues, ability to communicate information in clarity, concise and complete form.

Elements of communication:

1) Sender : a person who is initiating a communication. The communication skill is determined by the sender past experiences, attitudes and motivation.

2) Message : The information or views intended to transmit from sender.

3) Encoding : a process of converting messages into verbal or non verbal cues.

4) Channel : modes of transmitting information like face to face , video conferences , telephone, emails or electronic communication.

5) Receiver : a person to whom the information is to be conveyed.

6) Decoding : conversion of messages by the receiver to understand what is communicated but he sender or source of the message.

Professional nursing relationships :

Nurse patient relationship forms on a basis of mutual understanding ,trust and care oriented. Nurses first introduce herself to patient in an orientation phase , intro consists of name of the caregiver, qualification, experience.

Elements of professional relationship includes :

Trust , Mutual respect , effective communication skills, empathy, care centred.