Question

Student Name AFFECTIVE COMPETENCY: IX.A.1. UTILIZE TACTFUL COMMUNICATION SKILLS WITH MEDICAL PROVIDERS TO ENSURE ACCURATE CODE SELECTION Explanation: Student must achieve a minimum score of 3 in each category to achieve competency. Using tactful communication skills means using good manners as you provide truthful sensitive information to another person while considering the person's feelings. Thatful communication skills include verbal and nonverbal communica- tion that shows respect, discretion, compassion, honesty, diplomacy, and courtesy. When you use tactful behaviors you demonstrate professionalism and you preserve relationships by avoiding conflicts and finding common ground Many times the medical coder is the expert on the accurate CPT (Current Procedural Terminology) and ICD (Inter- national Classification of Diseases) code selections. The highest level of specificity must be used when coding so that appropriate reimbursement can occur. It is not uncommon for the medical coder to interact with providers and assist them in understanding the coding procedure. During these interactions it is crucial that the medical coder provides the information in a professional, organized, and logical manner. Using tactful communication skills is critical to maintain- ing a healthy working relationship with providers. Uring the following case study, role play with no peers how you would use tactil communication skills with medical providers to enre accurate code selection You are a new medical coder for the medical practice. You have been on the job for 6 weeks and have been seeing a trend that charges are being down.coded. The required documentation is present in the health records, but the providers have been selecting less specific codes for the appointment types. Your goal today is to explain to the providers the accurate code selection for the appointment types. respectful, Excellent Adequate Limited Unacceptable Evidence of Evidence of Score Score Score Scoring Evidence of Evidence of Criteria Learning Learning Learning Attempt Attempt Attempt Leaming 1 thru 4) Demonstrated Student was Student was Student Student's factful verbal respectful and respectful and awkwardly response was communication courteous in courteous in attempted to be not respectful by being his/her verbal his/her verbal respectful and or courteous, communication communication, courteous while thus the honest, and while but the delivery delivering a delivery of the courteous. delivering a of a truthful truthful sensitive message was truthful sensitive message, but a unprofessional sensitive message needs lot more work is and lacked message. improvement needed on the tact. delivery and/or the tactful behaviors. Displayed Student Student Student Student's tactful demonstrated demonstrated demonstrated nonverbal nonverbal nonverbal some nonverbal limited communication behaviors when behaviors that behaviors that nonverbal was perceived communicating reflect respect, reflect respect, behaviors that with providers. compassion, as being compassion, reflect respect awkward. diplomacy, and diplomacy, and compassion, disrespectful. courtesy courtesy, but a diplomacy, and and/or unkind; little more courtesy, but a lacking proper improvement is lot more eye contact needed. improvement is and/or normal needed. tone of voice. Dec 14

Answer 1

1st attempt score 2

2nd attempt score 3

3 Rd attempt score 4

1st attempt score 3

2nd attempt score 2

3 Rd attempt score 4