Question

Name: Affective Competency: II.A.1. Reassure a patient of the accuracy of the test results Scenario: Pat Brown came to see Dr. Miller for a 'funny feeling with her heart". Dr. Miller ordered an ECG for Pat. You prepare Pat for the test and obtain the ECG tracing. Per Dr. Miller's directions, you te Pat that she can call the office after 3pm today to get the ECG results. Right at 3pm, Pat calls and you Pat is very concern and have instructions fr asks you about the accuracy of the test results. om Dr. Miller to tell Pat that the ECG tracing was normal. Directions: With a peer, role play this scenario and you as the medical assistant, respond to Pat's concerns and reassure her that the ECG test results were accurate. Score Unacceptable Score Criteria Evidence of Evidence of Learning ScoringExcellent Evidence of Evidence of Learning Attemp Attemp Attemp (-4LeameeUmited Shows Student awarenes demonstrated s of patient's appropriate appropriate concernsprofessional professional communication. concerns, regarding verbal Student Student awarenessthrough some or limited lack of waren through verbal patient awareness of verbal or limited ittle active listening skills) verbal but more accuracypleasant, uses practice is of the test active listening neéded to sound n (e.g, did not demonstrate active listening skills, helpful) at ease with patient's Reassures Student Student verbally Student verbally Student of thetestppropriateProfessionalmanner that verbally of the test professionaldecrease patient of verbally accracyappropriate, manner to results. manner to responded in an responded in a responded in appropriate, manner that responded in a professional lacked manner that conviction and lacked evidence of conviction and evidence of patient's doubts sincerity and fears, but honesty, and/or response showed evidence of awkwardness or patient. lack of ease with sincerity, patient's doubts and fears. professionalism honesty, and limitedly and/or reassu professionalis m and did not ssure patient. Explanation: Student must achieve a minimum of a score of 3 in each category to achieve the related

Answer 1

I did the role play on this topic along with my peer group . I acted as medical assistant and my peer acted as Pat .

Students response regarding awareness was : 3 i.e student demonstrated awareness through appropriate professional verbal communication,but more practice is needed to sound at ease with patients concerns .

Students response regarding reassurance of patient about accuracy :4 i.e student verbally responded in an appropriate professional manner to decrease patients doubts and fears .

# The students encouraged the patient to express their feelings and concerns and provided feedback and care according to the needs of the patient and involved the patient in the care plan .