Question

AFFECTIVE COMPETENCY: VILA1. PROFES 1. INTERACT PROFESSIONALLY WITH THIRD-PARTY REPRESENTATIVES Explanation: Student must achieve a minimum score of 3 in each category to achieve competency. It is often the responsibility of the medical assistant to interact with third-party representatives, service representatives at an insurance company. You must maintain professional behaviors when dealing party representatives such as the customer ing case study, role-play with a peer how you would interact professionally with third-party representatives Anna Richardson would like to schedule a tubal ligation, but is not sure if it is a covered benefit under her insurance policy. She would also like to know what her out-of-pocket expenses will be (how much of her deductible is left to be met, coinsurance, and copayment amounts). Excellent Adequate Limited Unacceptable Scoring Evidence of Evidence of Evidence ofEvidence of Score Score Score Criteria Learning Learning Learning Attempt Attempt Attempt Demonstrated Student was Student was Student sensitive verbal professional professional awkwardly response was communication and courteous and courteousattempted to be not professional by being Students in his/her in his/her verbal professional and or courteous, communication courteous while thus the verbal honest, and communication but the delivery delivering the delivery of the showing of the message message, but a message was lot more work unprofessional courtesy improvement is needed on the and lacked tact delivery and/or the tactful behaviors Student's Student Student Displayed sensitive nonverbal Student demonstrated demonstrated demonstrated nonverbal communication some nonverbal limited nonverbal behaviors when behaviors that bchaviors that nonverbal behavior that was perceived I as being awkward, reflect communicating reflect with the patient professional professional reflected communication. professional disrespectful, but a little more communication and/or unkind improvement is but a lot more tone of voice improvement is and/or other nonverbal behaviors needed needed

Answer 1

ANSWER :

While interacting with the third party representatives using the case study above I will maintain my verbal communication in a professional and courteous manner and I will not display any sensitive non verbal behaviors that reflect my professional communication with the representatives.