Question

AFFECTIVE COMPETENCY: VIlA2. DISPLAY SENSITIVITY WHEN REQUESTING PAYMENT FOR SERVICES RENDERED Explanation: Student must achieve a minimum score of 3 in each category to achieve competeney. Collecting money from patients can be a daunting task because many people are not comfortable talking about money especially when they know that they have owed the provider for quite some time. It is important to display sensitivity to the situation when attempting to collect the money that is owed to the provider for services that have been rendered. Both your verbal and nonverbal communication must remain at a professional level, does not. even if the patient's communication Using the following case study, role-play with a peer how you would display sensitivity when requesting payment for services rendered When reviewing the patients who are scheduled for appointments tomorrow you notice that Celia Tapia has an out- standing balance of $125 from charges that were incurred 5 months ago. It is ofice policy that patients with a balance owed for more than 120 days are not seen until the balance has been paid or payment arrangements have been made. Excellent Limited Unacceptable ScoringEvidence of Evidence of Evidence of Evidence of Score ScoreScore Criteria Learning Leaning Learning Attempt Attempt Attempt 3 2 Demonstrated Student was Student was Student sensitive verbal respectful and respectful and awkwardly response was communication courteous in courteous in atte by being respectful honest, and while delivering but the delivery delivering a delivery of the Student's mpted to be not respectful his/her verbal his/her verbal respectful and or courteous communication communication courteous while thus the a truthful of a truthful truthful, showing courtesy message was unprofessional message needs message, but a and lacked tact sensilive sensitive Sensitive message improvement lot more work is needed on the delivery and/or the tactful behaviors Displayed sensitive nonverbal behaviors when behaviors that behaviors that nonverbal Student Student Student Student's demonstrated demonstrateddemonstrated nonverbal nonverbal some nonverbal limited communication was perceived communicating reflect respect,reflect respect, behavior thatas being awkward, with the patient compassion, compassion, reflected diplomacy, and diplomacy and respect, courtesy disrespectful, courtesy, but a compassion,and/or unkind; little more diplomacy andlacking proper improvement is courtesy, but a eye contact and/or normal improvement is tone of voice needed lot more needed

Answer 1

I did a role play with my friend for displaying sensitivity when requiring payment for services rendered.

Topic - demonstrated sensitive verbal communication by being respectful ,honest ,and showing courtesy .

Score attempt 1 - 3 ,student was respectful and courteous in his/her verbal communication but the delivery of a truthful sensitive message needs improvement .

Score attempt 2 - 3, student was respectful and courteous in his/her verbal communication but the delivery of a truthful sensitive message needs improvement .

Score attempt 3 - 4, ,student was respectful and courteous in his/her verbal communication but the delivery of a truthful sensitive message.

Topic - Displayed sensitive non verbal behaviours when communicating with the patient

Score attempt 1- 2 ,student demonstrated limited nonverbal behaviour that reflected respect , compassion ,diplomacy and courtesy ,but a lot more improvement is needed .

Score attempt 2 - 3, student demonstrated some nonverbal behaviour that reflect respect , compassion ,diplomacy and courtesy ,but a little more improvement is needed

Score attempt 3 - 4, student demonstrated some nonverbal behaviour that reflect respect , compassion ,diplomacy and courtesy .