Pluto has a customer relations department which deals only with any after-sales advice or problems concerning the above products. At a recent Board meeting, the cost of the customer relations department was a subject for discussion. One director highlighted that the cost of this department had increased over the previous few years and had risen by 10% in the last financial year alone.
Basic salaries in the customer relations department amounted to $3,255,000 and overtime paid in the last financial year was an additional 22% of this amount.
The Financial Director (FD) of Pluto asked, initially, for details of how staff are spending their time in the customer relations department. He then asked that all the costs of the customer relations department for the year be analysed by attributing the costs to the respective products which Pluto sells. He insisted that all costs must be attributed. The time spent by staff in the customer relations department is detailed below:
Customer Relations Department |
|
Customer complaints |
32% |
Product training |
5% |
Arranging and processing credit notes to customers |
17% |
Communication with other departments |
10% |
Account closures |
13% |
Customer defaults (non-payment) |
7% |
Correcting errors in original contract details |
16% |
Notes
Required:
Pluto has a customer relations department which deals only with any after-sales advice or problems concerning...
Pluto plc (Pluto) is a financial services institution which is organised into various departments along product based lines. The main products which Pluto sells are mortgages, loans and credit cards. Pluto has a customer relations department which deals only with any after-sales advice or problems concerning the above products. At a recent Board meeting, the cost of the customer relations department was a subject for discussion. One director highlighted that the cost of this department had increased over the previous...
Pluto plc (Pluto) is a financial services institution which is organised into various departments along product based lines. The main products which Pluto sells are mortgages, loans and credit cards. Pluto has a customer relations department which deals only with any after-sales advice or problems concerning the above products. At a recent Board meeting, the cost of the customer relations department was a subject for discussion. One director highlighted that the cost of this department had increased over the previous...
1.Which of the following controls would provide the most assurance to management that recorded sales actually occurred? A) Statements are sent to customers at the end of each month, and customer complaints are investigated B) Responsibilities for recording a customer order and shipping the products are segregated C) A credit sale is recorded only after a credit check is performed D) Shipping documents are prepared for every shipment made and filed in the shipping department 44. Which of the following...
Terry and Evelyn Becker are a married couple in their mid-20s. Terry has a good start as an electrical engineer and Evelyn works as a sales representative. Since their marriage four years ago, Terry and Evelyn have been living comfortably. Their income has exceeded their expenses, and they have accumulated an enviable net worth. This includes $10,000 that they have built up in savings and investments. Because their income has always been more than enough for them to have the...
Wells Fargo account fraud scandal Wells Fargo agreed to expand its review after Washington lawemakers lambasted the company following former Chief Executive Officer John Stumgfs testimony last September about the bank's sales practices, Under pressure, the bank agreed t review records dating back to soo9, rather than through soti as it initially did. Wells Farzo & Co. sald ensployees created two-thirds more bogus accounts than initially thought, a sign the bank is still strapaling to move past a scandal that...
Sent Need the answers for that whole question paper True or false questions (25) has any effect SECTION TRUE OR FALSE QUESTION (40 Marks) The following questions indicate if it's True or False. Each question carries 2 Marks 1. Accounting Principle is general law or rule followed in the preparation of financial statements 2. Usefulness, objectivity and feasibility are the three basic norms generally found in accounting principles 3. The Cash book record only the cash payments 4. If a...
Assume ABC Company has asked you to not only prepare their 2017 year-end Balance Sheet but to also provide pro-forma financial statements for 2018. In addition, they have asked you to evaluate their company based on the pro-forma statements with regard to ratios. They also want you to evaluate 3 projects they are considering. Their information is as follows: End of the year information: Account 12/31/17 Ending Balance Cash 50,000 Accounts Receivable 175,000 Inventory 126,000 Equipment 480,000 Accumulated Depreciation 90,000...
In January 2018, Carmen Ding decided to open a small ribbon shop in Bandar Baru Nilai. During the month, she put together a simple business plan, which she took to several relatives whom she believed would be interested in helping her finance the new venture. Two of her cousins agreed to loan the business RM10,000 for one year at a 6 percent interest rate. For her part, Carmen agreed to invest RM1,000 in the equity of the business. On March...
What are the differentiating features of banks that target ethnic communities? (Bullet point answers please). United Commercial Bank and El Banco17CASE 2.1 This telling of the story of two special banks originally was prepared by students in 2007 who were engaged by the notion of two banks that had developed separate strategies for serving two niche markets. As you first read the students’ story, ask yourself, what could have gone wrong with each bank? Also, as you read, keep a...
How does this article relate to the factors of productions in economics? From Music to Maps, How Apple’s iPhone Changed Business Ten years ago, hailing a cab meant waiving one's arm at passing traffic, consumers routinely purchased cameras, and a phone was something people made calls on. The iPhone, released a decade ago this month, changed all of that and more, sparking a business transformation as sweeping as the one triggered by the personal computer in the 1980s. Apple Inc.'s...