Question

MAST1060 VL.A.1. Display sensitivity when managing appointments Chapter 7 Telephone Techniques COMPETENCY: VI.A.1. Display sensitivity when managing appointments OBJECTIVE(S): With the instructor observing directly, and in a (type)role-play scenario With the instructor ob with a student and/or instructor partner, the student will display sensitivity when managing appointments. Patient Scenario: A 72-year-old female patient has just been seen by the MD for a serious infection of her right leg. The doctor wants to see her in 2 days to make sure she is starting to respond to the prescribed antibiotics. Her daughter takes her to all appointments and she is trying to schedule the appointment. The MD has a 3:00 opening but the daughter says she has to pick up her son from school at that time. He is a special needs child and his mom always picks him up. Also, she has to take her father-in-law to the dentist that same day and her husband is out of town this week. The daughter appears somewhat overwhelmed. SUPPLIES: Simulated appointment book GRADING: PASS = 100% accuracy: All steps must be completed as written for "PASS." Students are permitted two (2) graded attempts. Grading Instructions: When step is performed as written record a" for "PASS." When step is omitted and/or there is an error in written procedure, record instructor initials for "FAIL," procedure must be repeated. TIMEFRAME: 10 minutes WORK None PRODUCT: PRECAUTIONS To act in accordance with OSHA regulations appropriate Standard Precautions must be observed when there is the possibility of contact with blood or bodily fluids. STEP PROCEDURE GRADED GRADED ATTEMPT I ATTEMPT 2 PASS FAIL PASS FAIL Student completes step as written, record

Answer 1

8647 - (112 + ____ X 63) = 3243

the correct answer is 84 because as per going through the BODMAS rule (Bracket of division, multiplication, addition, and subtraction) 84 X 63 = 5292.

In the second step, we will add 5292 to 112 i.e. 112 + 5292 = 5404

in the last step, 8647 - 5404 = 3243 i.e. Left hand side = Right hand side