*Procedure 15 - 2
In the present scenario, there is a communication between Maria Hernandez and translator (Role Play)
Scenario1:
Translator: Good Morning madam what's your good name, please?
Patient: My self Maria Hernandez
Translator: Are you from where?
Patient: I am from Spain
Scenario 2:
Translator: Actually why you came to the hospital?
Patient : 3 days onwards I am suffering from severe stomach pain on the right side
Translator: Are you allergic for any medications?
Patient: I don't know regarding that
Translator: How many are there in your family
Patient: Including me 4 members, My husband, and two children
Translator: Are you using any medications?
Patient: Not yet
Scenario 3:
Translator: Wait we will send you to the physician
Patient: ok
Translator: Why you are every time becoming late for your appointment?
Patient: I don't have any vehicle by own, I use to come by walk
Translator: Ok, if you are late for the next time maybe I will not be available for you to translate your language and also physician also will not be available at your time
Patient: Sorry sir, Next time onwards I will try to come on time
* Procedure 15 - 3
In the present scenario, there is a talk between the nurse and the patient (SIKH)
Scenario 1 :
Nurse: What is your good name, please?
Patient: My name is Mr.Ranbeer Singh
Nurse: Why you have worn some scarf in head to cover
Patient: I am from Noth India (Sikh Religion).It is our custom to wear this
Nurse: It's ok
Scenario 2:
Nurse: Why actually you came to the hospital this time
Patient: Actually I came to do a complete body check up
Nurse: Whether you Know some preparations for the body check-ups
Patient: No madam
Scenario 3 :
Nurse: I will explain to you regarding that
Patient: ok
Nurse: It is necessary to do a head to foot examination with other investigations and consultation with doctors
Patient: oh! it's like that
Nurse: Yes sir, Then will come to review all the body systems perfectly
Patient: Ok
Nurse: With respect, I am asking you whether you can remove your scarf and Kachera for a short time for the examination, we will provide some hospital gown
Patient: Anyway I will come to know I am healthy or not, surely I will follow your hospital protocols.
Nurse: Thank you, sir, for your compliance with the protocols
*Procedure 15 - 4
In the present scenario, there is communication between the Nurse and patient (Mr.Abraham Black)
Scenario 1 :
Nurse: Sir what is your good name, please?
Patient: My name is Mr.Abraham Black
Nurse: What is your age?
Patient: 79 going
Nurse: Where are you staying?
Patient: I am staying nearby this hospital
Nurse: With whom you are staying?
Patient: I am alone
Scenario 2 :
Nurse: Presently you are suffering with what?
Patient: One of the wounds present in my leg is not healing
Nurse: You know whether you are having any high blood sugar levels or suffering from any other conditions
Patient: I don't know regarding that, I am not interested to take the medications also, I cannot afford it.
Nurse: Any way With doctors order I will do whatever
Scenario 3: After consultation with the Doctor
Nurse: The doctor prescribed to take some medications and do dressing to the wound. It is very important to take this medication otherwise your condition will flare up
Patient: like that?
Nurse: Yes sir surely, and also you have to maintain good personal hygiene that promotes the wound healing and as well as you will feel well with that
Patient: Are you sure?
Nurse: Sure sir
Patient: Thank you for your valuable information surely I will follow these, Thank you so much...
Nurse: It's our responsibility to give education and counseling, Hope you will better soon as possible
Translator :
15-2 De monstrate Respect for Individual nunicate respectfully with patients with individual When working with a...
AFFECTIVE COMPETENCY: VIlA2. DISPLAY SENSITIVITY WHEN REQUESTING PAYMENT FOR SERVICES RENDERED Explanation: Student must achieve a minimum score of 3 in each category to achieve competeney. Collecting money from patients can be a daunting task because many people are not comfortable talking about money especially when they know that they have owed the provider for quite some time. It is important to display sensitivity to the situation when attempting to collect the money that is owed to the provider for...
AFFECTIVE COMPETENCY: VILA1. PROFES 1. INTERACT PROFESSIONALLY WITH THIRD-PARTY REPRESENTATIVES Explanation: Student must achieve a minimum score of 3 in each category to achieve competency. It is often the responsibility of the medical assistant to interact with third-party representatives, service representatives at an insurance company. You must maintain professional behaviors when dealing party representatives such as the customer ing case study, role-play with a peer how you would interact professionally with third-party representatives Anna Richardson would like to schedule a...
Date TIVE COMPETENCY VILA.2. DISPLAY TACTFUL BEHAVIOR ARDER REGARDING THIRD-PARTY REQUIREMENTSATNG WITH MEDICAL Explanati tion: Student must achieve a minimum score of 3 in each category to achieve acing tactful means using good manners as you provide tnuthful sensitive information or provide honest critical Beinta another person. Tactful behaviors include showing respect, discretion, compassion, honesty, diplomacy, and while you deliver a message. Tactful behaviors encompass both nonverbal and verbal communication, including courtesy ay, how you say it, and your body...
Student Name AFFECTIVE COMPETENCY: IX.A.1. UTILIZE TACTFUL COMMUNICATION SKILLS WITH MEDICAL PROVIDERS TO ENSURE ACCURATE CODE SELECTION Explanation: Student must achieve a minimum score of 3 in each category to achieve competency. Using tactful communication skills means using good manners as you provide truthful sensitive information to another person while considering the person's feelings. Thatful communication skills include verbal and nonverbal communica- tion that shows respect, discretion, compassion, honesty, diplomacy, and courtesy. When you use tactful behaviors you demonstrate professionalism...
Deon Procedure 30-1 Instruct a Patient on a Dietary Change hewawareness of the patients scanding the detar p as special day dietary chance Document in the health record uipment and Supplies • Heart Healthy Diet brochure scenario: You are working with Dr. Anoeta Pomocamilerorthoe onowlder, she just finished seeing. aser (date of birth IDOB): 6/21/10 ) De H eart Healthy Diet instructions to N Standard: Complete the procedurend i nues with a minimum score of within two attempts (or as...
VILA.1 Demonstrate Professionalism when Discussing Patient's Billing Record COMPETENCY: VILA.1. Demonstrate professionalism when discussing a patient's billing record. Scenario: Demonstrate professionalism when requesting that a patient pay the charges for services rendered, (such as copayments, coinsurance amounts, deductibles or a past due bill) OBJECTIVE(S): With the instructor grading directly the student will demonstrate professionalism when discussing patient's billing record through a typed role-play with a student partner using an instructor provided scenario Patient scenario: James Smith, a 27 year old...
Question 15 (1 point) Saved According to the video "Your Body on Drugs," the bookcase assembly tested the user's ability to focus. Which drug allowed the user to be a functional addict? Marijuana Methamphetamine Cocaine Heroin Question 16 (1 point) Saved Contraceptive methods that are more than or over 99% effective are methods that have a low likelihood of user failure. True O False Page 8 of 30 Next Page Previous Page vvnicn or tne rollowing Is NUI a way...
Using the book, write another paragraph or two: write 170 words: Q: Compare the assumptions of physician-centered and collaborative communication. How is the caregiver’s role different in each model? How is the patient’s role different? Answer: Physical-centered communication involves the specialists taking control of the conversation. They decide on the topics of discussion and when to end the process. The patient responds to the issues raised by the caregiver and acts accordingly. On the other hand, Collaborative communication involves a...