Question

Grace has been the medical assistant in a small clinic for many years. She performs both clinical and administrative duties. The two physicians in the clinic want to explore using telemedicine and other new technologies, as well as updating the office computer system. They have asked for Grace to be involved. She feels she has enough to do with the medical assisting duties and does not have time to help, nor is she really interested in having to learn a lot of new things.

How can Grace use the five-step problem-solving process in this situation?

Answer 1

Answer: Problem solving methods should be implemented to overcome with the difficulties. The five step problem solving process can be involved in this Situation as:

• Defining the major problem that is being face by the person. It is important to differentiate the facts from the opinion. ( In this case the problem is workload that the person faces)
• Identifying the major problem as it could be sum of many problems. ( Handling to much workload causes burnout in the healthcare professionals)
• Find the alternative solution to this problem. ( The implementation of the technology may reduce the workload.)
• Analyse the situation and collect more information regarding the process. ( Telemedicine and use of other technology can enhances the outcomes, it can improve the patient's satisfaction level)
• Evaluate the problem and hence implement the solution.