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Search this cours How could a new manager use Vineet Nayars principle of employees first, customers second (EFCS)? Employi
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Answer #1

How could a new manager use Vineet Nayar's principle of " employees first , customers second ( EFCS)?

ANS : (2) Recognizing and providing learning opportunities as needed .

Explanation : Customers are important to the company. Company must have to fulfill the promise that has been proposed to its customers . For that reason employees should be given first priority and then after customers . Because employees will ultimately fulfill the promise that has been proposed by the company towards it's customers.

For making employees most efficient and effective , recognizing and providing learning opportunities is needed. It makes employees more capable enough to provide more satisfactory services to the customers.

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