You have been at a meeting and return to the department. As you walk in, you...

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You have been at a meeting and return to the department. As you walk in, you...

You have been at a meeting and return to the department. As you walk in, you here ROI coordinator, Susan, talking on the phone to a requester. Susan becomes very upset with the person on the phone and tells him off. This is the first time that Susan has done this that you are aware of.

Discuss this with Susan. How would you handle the situation?

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Answer 1

Answer #1

The main role of Susan is to process the request of release of information which is nothing but the protected health information to be released. Even a small mistakes can lead to critical troubles and legal issues bybthe patient

Some of the ways to handle this situation and help Susan are

Susan has to be listened first,and the root cause for her problem to be identified
Identify the risk of the incident and find a solution for it
First rule out any underlying issues to tackle bigger problems
Have a pleasant appearance which can give a hope and confidence to Susannyo describe her problem
Make this as a priority work and complete this as early as possible
Give ideas which can boost her thoughts
Inform her to make notes to keep things in track and remember important work
Encourage to learn from the mistakes so that it could be avoided in the future
Inform to take the help of management if the problem is going to land up in serious consequences

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Answer 2

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