Question

How can quality of care be measured from a patient's perspective? A health care provider's perspective? A purchaser's perspective?

Answer 1

Answer: The healthcare professionals try their best to provide quality care to the patients but sometimes it is difficult to convince the patient about the care they are getting. The performance of the health care professionals and the quality of care from a patient's perspective totally depends upon the patient's expectations. They themselves create criteria about the things. Providing care to patients by counselling and after their discharge from the hospital, this care effort promotes the development of trust. A patient will give value to the emotional aspects while providers view quality through outcomes.

If we talk about the quality of care from health care provider's perspective then as value-based payment structures and patient-centered care models, patient satisfaction should be considered. Providing good resources and facilities to the doctors in the hospital will enhance the working. The purchaser's perspective about the quality of care can be measured as by providing them better an accountable health care system through value-based purchasing.