Question

miss grey comes to the office desk and signs in to see dr.health, whom she has been seeing for 15 years. as you begin to check her in, you realize that she actually schedule to see dr. health next week at the same time. she insists that this is completely ridiculous and that she has never in her mixed up an appointment. you ask to see her appointment card, but she is unable to produce it. miss grey become increasingly irritated and upset, as she must use public transportation to get and from these appointments. knowing that she is a long time patient of the practrice, you offer her an appointment with dr schwatz, whi has an opening in 39 minutes due to a cancellation. miss grey become very anxious and states that she is very uncomfortable with seeing a new physician who knows nothing about her. she asks to see the office manager.

1) in this case, you did not know for sure if the patient's appointment card actually written for today, so you made the decision to offer her an alternative ( an appointment with dr
schwatz). can you think of anything else you could have done?

2) what steps could you have taken to ease miss miss grey's anxiety about seeing a new physician?

3) the office manager is off for the day. you must handle this on your own. how do you feel about this? how would handle your emotions if miss grey continued to escalate in her anxiety?

Answer 1

1)I would double check if miss grey have an appointment with dr health as she says she have.

I would see if dr.health has an opening so that he can see miss grey.

2)The steps I would take to ease miss grey's anxiety:

I would explain that dr Schwartz is a good physical who is easy and compassionate and takes good care of his patients.

With the help of miss grey health information there will be no complications.

I would explain that dr.schwartz is a capable physician and miss grey won't feel different and there is no need to feel anxious as Dr Schwartz makes his patients comfortable.

3)I would feel uncomfortable because miss grey is anxious and I cannot able to make her feel comfortable.I would control my feelings and if miss grey anxiety is exclating then I would make her sit and give her some water and make her to take deep breaths and then I would make her understand by carefully explaining the options she has,so that she can choose the option she likes most.The options include as office manager is having a day off so she can't meet him.And she can choose to see dr.schwartz or she can come next week for her appointment.