Question

Imagine that you were recently hired as a member of the surgical team at a local hospital. After your orientation period your manager asks you to lead a team to improve the performance of the surgical unit. Your manager believes that you are the best fit for this job due to the fact that you have not been in the culture for long. As part of your improvement process your team develops a dashboard to visually measure the four categories of healthcare quality: surgical quality, financial performance, patient and employee satisfaction, and functional status. What types of data would you collect and why?

Answer 1

When there is an improvement is needed in the surgical unit and it has to be measured in the terms of surgical quality, financial performance, patient and employee satisfaction and functional status. There are different methods to asess the same, it can be easy to go for a quantitative method of evaluation. But if it is possible to evaluate in qualitative way then it will give the in depth analysis of the problem and what are the problems they were facing in this areas can be got as of it. The data collected in the form of quantitative form example in the case of financial performance can be easily get from the register or from the log book of the surgical unit. But for the data like patient and employee satisfaction we need to ask the feedback from the concerned person. There is no definite method can be employed for the same but the appropriate less time consuming can be used.