Question

Please help

1)Describe your ideal culture of care and discuss if the U.S. either provides/does not provide a quality culture of care?

2)In order to improve quality of care, what improvements can be made to current quality measures?

Please provide detailed answer to each questions. Thank you

Answer 1

Ans)

Ans) A culture of caring isn't just about caring for the employees and having them care for customers.

- The idea of a culture of caring encompasses many things: leaders caring about employees, employees caring for each other and for customers, and everyone in the company caring about the company's purpose.

- Because it impacts your bottom line: culture impacts employee engagement, which in turn affects absenteeism, retention and productivity.

- Culture also impacts the customer experience: happy cultures produce happy employees and therefore happy customers. Employees who are are focused on the customer experience and see themselves as an empowered and important member of the team are more likely to provide a positive customer experience.

Thus, the US culture of care provides quality of care.

2) Five ways to improve quality of care:

• Clarify and communicate your purpose:

- Part of building a community of caring is aligning what you believe as a company with what you do and how you do it. Employees must understand your business' purpose in order to help achieve it. Customers must believe in that purpose in order to engage with your brand.

- This is about understanding not just what the product is that your company or brand makes or delivers, but caring about why it matters.

• Empower and Engage:

- So how do you get employees, customers and the world to engage with what you believe? You can't force a belief down people's throats, and you can't force employees and customers to care about your purpose.

- According to Reynolds, creating a culture of caring is about empowering and engaging your community - whether its employees, customers or the world. It means providing the tools to be successful and an environment where employees feel empowered to take action that helps the company, community or world.

• Go Off Script:

- Of course, empowerment isn't just about providing manuals and scripts. Sometimes empowerment is about providing people permission to go off script.

• Focus on Personal Relationships:

- As companies grow it becomes more difficult to establish personal relationships with every customer and every employee, but developing deeper relationships with employees, customers and others should still be a goal.

- At an operational level, this can mean things like spending more frequent "face-time" with teams, or having a meeting instead of communicating by emails.

• Listen, Connect and Share Your Stories - Executives at organizations like Clorox and Hyatt understand the value of storytelling in developing culture. Banikarim said, "You activate on your purpose through storytelling. Sharing stories is powerful."

Sharing stories is something that you can do internally or externally, but the most effective way to share stories if you want to build a culture of caring is to engage customers, employees and others that are part of your community or tribe. Some companies do this with communities like media hubs and websites, others work to build more personal connections.