Question

Research patient satisfaction and experience in various health care settings and determine how it impacts clinical outcomes and finances for health organizations.

• Patient Experience and/ or Satisfaction in the Emergency Department
• Patient Experience and/or Satisfaction with Hospital Readmission (the setting is a hospital)
• Patient Experience and/or Satisfaction in any healthcare setting

Answer 1

I am working in a private multi-specialty hospital where every action is taken towards the welfare of the patient. We try hard to provide the best of the best healthcare services which will help to increase the flow of patients and hence the revenue and popularity .

To assess the satisfaction and experience of the patients getting care on different departments were provided with a questionnaire for the analysis . Some of the assessment were done in emergency department , readmission status and about the healthcare settings.

On the basis of analysis it was found that , there was full satisfaction in the fields of readmission and health care setting . But the patients were not satisfied by emergency services because they had to wait for their turn due to the small emergency department . On the basis of this assessment , administration is taking steps to enlarge the emergency department for avoiding delay in services to the patients were n emergency situation .