Describe 1 customer service experience you have had in the past, (a negative one ). What made the negative experience bad? What would you have done differently in the case?
First of all we see the difference between negative experience and bad experience. After that we will see what the properties of both are.
Negative experiences don't create fears, doubts, anger, grudges, low self-esteem, low self-confidence, jealousy, stress or depression; one's repeated negative interpretations of them do.”
Customers who encounter agents saying they 'don't know' how to help them or fail to inspire confidence are likely to feel disillusioned with your overall service. ... After all, they can share word of their negative experience on social media or review sites as examples of your bad customer service calls.
How do I fix bad customer experience? Are following methods :-
Listen to the customer and show genuine empathy.
How do i deal with negative customers?are following :-
8 Tips How To Handle Negative Customer Feedback
Describe 1 customer service experience you have had in the past, (a negative one ). What...
hink about a good or bad service experience that you have had. Briefly describe the experience. What factors contributed to this experience? What changes could have been made to make this an even better service experience? Why is service marketing important? need 300 words with no plagrsim
Think back to an experience you have had with poor customer service from an organization. Whom did you blame for it? Do you think it was the fault of the individual(s) involved or could the problem have resulted from a poorly designed system? Would what you have learned in this chapter change your reaction to receiving poor quality service? How? What would you recommend to improve the system going forward? Make sure your answer begins with an introduction and ends...
think back to an experience you have had with poor customer service from an organization. Whom did you blame for it? Do you know anything about the design of the organization involved? Do you think it was the fault of the individual(s) involved or could the problem have resulted from a poorly designed system? Would what you have learned in this Unit change your reaction to receiving poor quality service? How?
What does Customer Loyalty mean in today's work environment? Describe two "good" experiences you've had in recent weeks and explain how they demonstrate customer loyalty. Describe one "bad" experience you've had in recent weeks and explain what could have been done to turn the situation into a positive. Are employees seen as customers at the majority or organizations or business you are familiar with? Why or why not? If not, what could management do to change their current practices?
Please describe for us a specific service experience you have recently had. If it was a good or poor experience, how did you feel? Did the way you were treated affect your decision about whether to return to the business?
Describe a customer experience you have had seeing a food handler with poor personal hygiene. Please address the managerial role in maintaining a hygienic environment.
Describe one experience you had with a poor quality product or service. Refrain from naming actual people, businesses or products. Then state briefly which quality assurance principle, concept, or approach might have helped prevent or improve the situation. A one or two paragraph answer is sufficient.
Everybody’s probably had at least one experience with a bad boss. but 1. What is a bad boss? And more importantly, what can you do in such a situation? 2. Come up with a bulleted list of characteristics and behaviors you believe a bad boss would have or exhibit. 3. Then, come up with another bulleted list of what you can do if you find yourself in a situation with a bad boss. Answer with 1500 words
PLEASE ANSWER QUICKLY THANK YOU IN ADVANCE: Think of a time when you felt you received poor verbal or non-verbal customer service as a patient in a healthcare setting. What could the customer service representative have done differently to rectify the situation? Did you have an opportunity to voice your concerns or speak to a manager? Did body language set the stage for the bad customer service experience? If so, how?
Please describe at least one cross cultural experience that you have had. Consider any or all of these: race & ethnicity; religious preferences; gender identity; sexual preference; social class. Describe what impact that/those experiences have had on your beliefs about people from other cultures Describe how you see cultural differences impacting your role as a nurse and as a team member? Consider relevant concepts we've discussed in class. The Health Belief Model