Question

Find an online communication (either written or video) related to a healthcare organization. Provide the link to the communication or video.

-What was the purpose of the communication?

-Who was the audience for the communication?

-What techniques did the author/speaker use in the communication?

-Do you feel it was an effective communication? Why or why not?

Answer 1

Receptionist Hello, can I help you? Patient Yes, I want to book an appointment please. Receptionist Ok, what's your date of birth? Patient 03/08/64 Receptsotuit And your name? Patient Diana Receptionist Do you want to see a doctor or a nurse? Patient A doctor Reception And when do you want to come? Patient Tomorrow at 4pm Receptionist Sorry, there are no appointments available at that time. Patinet Ok, when is available?

It is the verbal commincation

Purposes

To book an appointment for consultation

Audience

Receptionist and patient

Techniques used

· Logical approach

· Clarity

· Thanking

It was an effective communication. Because;

Health communication relies on strong interpersonal communications in order to influence health decisions and behaviours. These connections can positively influence the individual's decision to make healthy choices. Effective communication both intrahospital and interhospital is important for health care providers to protect their patients, save on costs, and increase day-to-day operating efficiency. Meanwhile, patients benefit from increased access to their medical histories, which reduces chances of medical errors.