Question

Communication and Diversity in Healthcare

1. Communication is the exchange of _______________, _____________, _____________, and ____________.

2. List four (4) factors that must be met to avoid interfering with the communication process.

3. What is wrong with the following communications processes as they relate to patients?

1. “I think your problem is cholelithiasis.”

2. Speaking in a very soft, muted tone.

3. Radio playing loudly while preoperative care is discussed

4. “I don’t got any appointments at that time.”

5. “I don’t know. Who cares?”

6. Interrupting before the patient has finished speaking.

4. Define listening.

5. Why does reflecting statements back to the speaker help in the communication process?

6. Nonverbal communication involves the use of _______________, ______________, ______________, _________________, and __________________ to convey messages of ideas

7. Why is it important to observe a person’s nonverbal behavior?

8. Identify three (3) nonverbal ways a person can convey interest and caring.

9. List three (3) common causes of communication barriers.

10. Identify four (4) ways to improve communications with a person who is blind or visually impaired.

11. What is a common cause of anger or a negative attitude?

12. List four (4) ways you can deal with an angry patient.

13. What is culture?

14. How can you deal with or react to the following situations?

1. You are preparing a patient for surgery and all jewelry must be removed. A patient refuses to remove a religious neck chain.

2. A patient tells you, “I don’t believe in God.”

3. A patient constantly avoids eye contact while you are talking to her.

4. A patient with limited English nods his head but still seems confused as you explain a procedure.

15. Identify three (3) main barriers created by cultural diversity.

16. Differentiated between subjective and objective observations.

17. How should an error on a health care record be corrected?

18. Identify four (4) benefits patients experience when health care workers have effective communication skills.

Answer 1

Answer: Communication is the exchange of data, information, thoughts and emotions.

The four factors that should be met to avoid interfering with the Communication process are:

1. Should be a good listener
2. Eye contact
3. Effective communication ( good speaker)
4. Avoiding unnecessary talks

(a) The problem with the communication is that without the diagnosis the Healthcare professional can't guess the disease.

(b) Speaking in soft and mute tone will unable the listener to listen properly. This will show the lack of confidence in the speaker.

(c) Preoperative care is most important part and while discussion of this topic people must listen carefully. The disturbance will cause ineffective Communication.

(d) The language should be soft and focused. Negative language causes poor impression.

(e) This sentence shows the selfishness, this kind of communication should be avoided.

(f) This causes patient to feel that the Healthcare professional is least interested in the conversation and not paying attention on him.

Listening is a process where a person being non judgmental, hear the things with full concentration.