Question

Chapter 15 Professionalism in Healthcare e types of nonverbal communication or behavior Describe positive and open nonverbal behaviors that should be used with patients. When medical assistants talk with patients, they should be patients, which is considered the away from the space. When medical assistants perform procedures on patients, they are away from patients, which is considered the - space. 1. What is one action people take when they want to increase the space between themselves and other people? What are three actions people take when they want to decrease the space between themselves and other people? 9. List 10 nonverbal communication delivery factors. If you are working with a patient from another cultural group that you are unfamiliar with describe three tips to follow. al Reserved

Answer 1

5 types of non verbal communication /behaviour are :

1. Facial expressions : it forms the largest part of the non verbal communication. Although it may vary across cultures , teh expressions for sadness, happiness and anger remain similiar.

2. body language and posture : body movements and the posture reveal a lot of information especially in relation to teh attitude.

3 . space : the amount of personal space required varies across cultures, social norms , situations, personality types etc. however commonly, the personal space when having a casual conversation is about four feet or 18 inches.

4. gestures : gestures are signals which communicate without words. the common gestures are

pointing, using fingers to denote numerals etc.

5. gaze: eyes play a significant role in non verbal communication. rate of blinking, pupilary dilation, staring, steady eye contact etc can have an impact as non verbal communication.