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252 Chapter 15 Professionalism in Healthcare D. Verbal Communication 1. What are the two types of verbal communication? 2. De
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1. Types of verbal communication

  • Intrapersonal communication: a person communicated to self. No feedback is present
  • Interpersonal communication: communication between two person.

2.

Sender < message > Receiver

Reverse process is called feedback

Sender: source or who initiates the communication

Message: medium for communication.

Receiver: who accepts the shared ideas.

3. Message and channel.

4. 3 type of written communication

  • Emails
  • Letters
  • Telegram

5. Passive communication

a) This communication, the less interactive communication avoidance of messages are seen.

b)

  • Facial expressions
  • Gestures
  • Posture
  • Gait
  • Tone of voice
  • Body language
  • Eye contact

c) The communication takes place with non verbal behaviours.

d) sometimes not a effective way of communication.

e)

The standard way of nonverbal communications occurs when good voice tone, maintaing eye contact, good body language all shows formal nonverbal communication.

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