Question

снссоноос Communicate and work in health or community services - Assessments Read the case study, then answer the questions that follow. Case study (questions 1-6) Maria is a community services worker. In her role she needs to be able to communicate with many people with different communication needs. Some of the people she works with have low literacy levels and others are living with an impairment that impacts on their communication. To be an effective communicator in her workplace Maria needs to be able to employ a range of communication modes. models and types in order to meet the individual communication needs of the people she cares for

1 Questions is
what are twe ways in which Maria's grammar may impact upon her communication with the people she is providing care to?

Questions 2is
why is speed of voice important when Marie is using verbal communication with the people receiving her care?

Questions 3 is
why is nonverbal communication important and when should Maria's use nonverbal communication?

Questions 4 is
provide twe examples of how Maria might use nonverbal communication in the workplace.

Questions 5 is
what are some ways that Maria could recognise the nonverbal behavior of the people she is caring for?

Answer 1

1. The two ways in which Maria's grammar may impact upon her communication with the people she is providing care to are :-

- miscommunication

- inability to understand

2. Speed of voice is important when Marie is using verbal communication with the people receiving her care because high speed will cause inability of understanding and low speed will cause irritability.

3. Nonverbal communication is important because of the following :-

- Better indicator of feelings and emotions

- relatively free of deception and distortion

- major determinant of meaning in interpersonal interactions

- provides additional cues to clarify intent of verbal message

- first impressions are primarily based on nonverbal cues

Maria should use nonverbal communication when she have to express feelings and emotions and when to use additional cues for clarification .

4. Two examples when Maria can use non verbal communication are :-

- when patient can't understand verbally

- when she has to express feelings and emotions

Answer 2

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