Question

7. Why is it important to observe a person’s nonverbal behavior?

8. Identify three (3) nonverbal ways a person can convey interest and caring.

9. List three (3) common causes of communication barriers.

10. Identify four (4) ways to improve communications with a person who is blind or visually impaired.

11. What is a common cause of anger or a negative attitude?

12. List four (4) ways you can deal with an angry patient.

13. What is culture?

14. How can you deal with or react to the following situations?

1. You are preparing a patient for surgery and all jewelry must be removed. A patient refuses to remove a religious neck chain.

2. A patient tells you, “I don’t believe in God.”

3. A patient constantly avoids eye contact while you are talking to her.

4. A patient with limited English nods his head but still seems confused as you explain a procedure.

Answer 1

Answer: It is important to observe person's non verbal behaviour because it reflects about the intention of the person. It also express the interest of the listener.

The three non verbal behaviour a person can convey interest and care are:

1. Eye contact: With the regular eye contact made during conversation reflect about the interest of the person.
2. Gestures : Person gestures such as nodding head, shows interest and understanding.
3. Facial expressions: This express the gratitude and understanding.

The common cause of communication barrier are:

• Interruption: This could be one of the barriers as interrupting when someone is expressing his views and ideas.
• Unfavorable condition: Such as loud sound during the conversation may distribution the Communication.
• Misunderstanding: This is major cause of communication barrier.

The four ways through which conversation can be improved with visually impaired are:

1. As they won't be able to see us, so non verbal communications cannot affect them. We should communicate verbally.
2. Hand shaking, patting on shoulder may give them encouraging feelings.
3. Expressing views or opinions with examples which can excite them.
4. Introducing them as by explaining about yourself.