Question

Make recommendations for an integrated conflict management system in a Hospital setting:

1. How will you approach the design process- who are the stakeholders that you will involve and why?

2. Where will the system be hosted in the hospital?

3. How will people access it?

4. What processes will be available?

5. How will you monitor and measure success?

Answer 1

1, Integrated conflict management system used to manage external conflict with customers, clients, and the public. workers, managers, professionals, groups, and teams as stakeholders they identify, prevent and resolve the problem. Each guideline provide guidance makes experimentation and understanding how to design and implement the system best. Each organization design separately for its special needs and culture. There is no specific integrated conflict management system fit for all organizations. each principle critical for the process for a system as a whole including privacy protection, voluntariness, confidentiality, quality, training and impartiality of neutrals, prohibition, diversity and accessibility, respect for the bargaining agent, statutory non-reclusion and workplace right.
2, All unionized organizations, government agencies, medium to large size non-union organizations and some organizations follow the interest-based process, integrated conflict management system grievance process and mediation introduce system approach to preventing, resolving conflict and managing conflict.
3, Managing the system needs communication among critical stakeholders. The regular meeting can increase coordination and communication.
4, Persons internal independent confidential neutral function is important. organization policy protects the confidentiality of employees. Feedback ensures the connection between conflict, identifying needs, resolutions for systemic changes and assessing trends. communication needed if any changes happened in the system, critical mass training for individuals, managers, supervisors, union personnel and human services personnel education is important in this process. organization vision, mission and values, and policy support the system. cost allocatin for managers and employees incentives deal with conflict effectively.
5, It can be monitor by addressing conflict, employees opportunities to solve problems and conflict resolution make determination and enforcement of a right. It provides more systemic support and structure coordination and promotes competence that deals with conflict for the entire organization.