Question

Think about a conflict you have experienced either in the workplace or in a significant personal relationship. Describe the situation briefly and consider which response to conflict was demonstrated by either you OR the other person in the conflict. Include in your discussion the types of power you and the other person in the conflict may have been exhibiting. Answer the following questions using specific strategies from the reading. Failure to cite specific strategies will result in a loss of points. What communication strategies did you use to resolve the conflict? What kind of power are you showing? What kind of power was the other person showing? Look at other elements of communication (Non-Verbal, Verbal, Culture, etc.), then pick two elements from the example of Conflict and discuss how these may have affected the situation.

Answer 1

There are many episodes of conflict in my life and people called me that I am a fighter ,angry bird . I would like share one of my experience with you . It occured in my office with one of the collegue . She joined back duty post vacation and she was bursted with too many works on the spot . She had a habit of depending on others for completing the work and she approached to me with the same . I said no ,I can't help I have my own work to do . I haven't completed my sentences she just bursted on me like I have given her the work to complete infront of everyone saying why can't you help , and started saying I don't complete my work , many work were improper etc etc . It was unbearable for me I started shouting on her that if you are told to do the work you should do it , why are you begging infront of others to complete and it's none of your business to interfere in my work etc . It went on and I was using competition conflict method because there was nothing wrong from my side why should I listen to her who is she ,she is not my Bose .

After lunch , I realised that I said too many things to her and I went back to her to apologise that I am sorry . And asked her that what actually is her problem and then she expressed that she has many tensions at her home she is distributed about that and that why she bursted out . She was using the defence mechanism displacement and both were using referent power .