What are the generational issues Julia faces with each employee? What cultural, historic, or societal issues...
What are the generational issues Julia faces with each employee? What cultural, historic, or societal issues may influence these generational issues? How would these issues affect Julia’s management of the department? (Read "Managing Diverse Generations in a Retail Setting" (pg 115)).
Homework Answers
Here in the present scenario, we can see
Ethen is an employee should be considered as a Veteran regarding her generational status. Veterans are born approximately in between 1922-1943. They have core values as a dedication to work and respect for authority. The main problem with the generational issue Julia face with Ethel is lack of knowledge regarding the software and technology and limited knowledge regarding how to use electronic appliances.
Rick who is a sales associate born in between 1946 - 1964 and is considered as a baby boomer according to his generation. He knows regarding the work for appliance and the use of software technology and programs. The main issue with him is stays short of responding to technical questions coming from customers.
The third employee is Larry and shows characteristics of the millennial generation between 1980 and 2000. He does not have genuine towards his job. He only prefers to help out the young customers who he believes are more techno-savvy.
Low level of patience towards people who have a different mindset than him.
*These 3 employees came from different cultures and different generations and there capabilities and tastes are varied. Due to the Veterans generations, she lacks the knowledge regarding recent advancements and technologies. The baby boomer generation is having some/little knowledge regarding the appliances and the software but not interesting respond over the customers. Next, in the millennium generation, he is not interested in the job, instead of it, he wishes to enjoy life with playing video games and usage of internets. He is in a fantasy world.
* Lagging of the work with each employee
*Lack of happy customers
*Lack of a proper collaboration between the employee
*Low input from each customer
*Low customer satisfaction
*Pending work
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What are the generational issues Julia faces with each employee?
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