Question

Do you think that some individuals are denied access to service as a result of their race, gender, or age? how do you think we should structure access to services to ensure that no one is denied as a result of prejudice?

Answer 1

We all have a racial and ethnic background age, sexual orientation, and religion. Some combinations of group memberships have more negative ramifications for job-related opportunities and success than others (Whites are more likely to work in the primary labour market, which includes jobs in large organizations, with more opportunities for advancement and retirement, vacation, and medical benefits.
•Blacks and Hispanics are more likely to work in the secondary labour market of low-skilled, low-paid, insecure jobs.).

•Discrimination, lack of health care access, crime, poverty, and concentration in high-injury risk occupations shorten lives are more among blacks.

*Most of the peoples are denied employment opportunities, or "access" to jobs, based on their race, sex, age, or other factors.

1. Blacks are more likely to be shoplifters.
•Profiling potential shoplifters using demographic characteristics.
2. Blacks are less likely to have money to spend.
•Blacks in the United States earn more than over $600 billion each year and spend nearly $23 billion on clothes and $3 billion on electronics.
•Outcome: Blacks treated as potential shoplifters rather than customers may choose to spend their money elsewhere.

Prejudice is an irrational, negative attitude about certain groups, that paired with the power to act and absence of sanctions for doing so can lead to discriminatory behaviour.

•Be aware of personal stereotypes and biases, and make conscious efforts to challenge and address them.
•As a manager or supervisor with hiring or performance management authority, pay careful attention to relevant information and ignore irrelevant, race-based stereotypes.
•Remove the name and sex-identifying information (e.g., use initials or numbers) from resumes and applicants in the initial stages of selection. Guard it carefully for fairness afterwards.
•Challenge unfair behaviour when it is exhibited by others.
•Implement procedural changes that include training, policies, and monitoring to increase fairness.

Consumer/Customer Service Recommendations:

•Should become knowledgeable about fair prices
•Seek out reputable diversity-friendly organizations.
Organizations
•Leaders should make concerted efforts to ensure all customers are treated fairly.
•Train salespeople to treat all customers fairly.
•Pay attention to survey data gathered on diverse customers.
•Conduct internal audits to spot disparate treatment of customers based on demographic factors
•Use mystery shoppers of different races.
•Investigate and address customer complaints.