Question

5. Describe the importance of knowledge management. 6. Describe how public health leaders work at the community level.

Answer 1

Ans) 5) Knowledge management is any system that helps people in an organization share, access, and update business knowledge and information.

- Effective knowledge management reduces operational costs and improves productivity because it provides seven key benefits:

- Spend less time recreating existing knowledge:

When information is easy to access and accurate, it reduces the need for coworkers to interrupt each other with emails, chats, and support tickets. Employees and especially support teams spend less time answering repetitive questions, freeing them up to focus on more important—and more profitable—work.
Get the information you need sooner (and with fewer headaches). If you’ve ever sent an email asking for information only to have that email forwarded multiple times to different people who might know the answer, you know how unproductive it is when finding information feels like playing a game of whack-a-mole.

- Make fewer mistakes:

The old adage “history repeats itself” is as true in business as it is in all other aspects of life. When employees aren’t sharing information, they’re doomed to repeat the same mistakes others have already made. But this is avoidable when the lessons-learned from mistakes and failures are easily accessible to everyone.

- Make informed decisions: When employees share their experiences, lessons-learned, and research on a searchable knowledge system, others can access and review that information in order to consider multiple pieces of data and differing viewpoints before making decisions.

- Standardize processes: If you’ve ever played the telephone game, you know exactly how distorted information gets when communicated by word-of-mouth and in silos. With documented and shared processes, it’s easy to make sure that everyone is on the same page and following approved procedures.

- Provide better service to employees and customers:

Effective knowledge management allows support teams to resolve employee and customer requests quickly and correctly. Employees are able to stay happy and productive, and customers place more trust in the company, which makes them more likely to purchase.

6) Creating connections between vulnerable populations and healthcare systems:

- Facilitating healthcare and social service system navigation
- Managing care and care transitions for vulnerable populations
- Reducing social isolation among patient populations
- Determining eligibility and enrolling individuals into health insurance plans
- Ensuring cultural competence among healthcare professionals serving vulnerable populations
- Educating health system providers and stakeholders about community health needs
- Providing culturally appropriate health education on topics related to chronic disease prevention, physical activity and nutrition
- Advocating for underserved individuals to receive appropriate services
- Collecting data and relaying information to policymakers to inform policy change and development
- Providing informal counseling, health screenings, and referrals
- Building capacity to address health issues
CHWs promote access to services, provide health education, support care delivery, and promote advocacy.

The specific role of CHWs in rural health programs is dependent on:

Services provided through the program, such as:
• Advocacy
• Outreach and enrollment
• Navigation
• Education
• Health services
• Social-emotional support

Required CHW skills, such as:
• Communication
• Interpersonal
• Cultural competence
• Assessment
• Training
• Professional
• Advocacy
• Education
• Facilitation