Question

Lauren is discussing with her subordinate, Judy, on the types of projects that Judy would like to work on in the coming year. Together, they are setting goals and determining what success would look like. Since Judy is allowed to participate in decision making, she is more committed to work. Kitty, another manager, sets a goal that each store in the company should have sales equal to or greater than $100 per square foot per day. And she expects subordinates to reach goal by the end of the year. Another manager, Richard wants to formulate a plan that lays out general guidelines for his employees and leaves room for interpretation. (a) Identify the Goal-setting Approach that Lauren adopts. (2 marks) (b) Identify the type of goal Kitty adopts. (2 marks) (c) Which type of plan would best suit Richard's requirement? (2 marks) (d) Illustrate the characteristics of an operational plan with examples. (8 marks) (e) Lauren is screening information to detect emerging trends. Should Lauren use "Competitor Intelligence"? (1 mark)

Answer 1

A

STRATEGIC GOALS.

Jude is adopting a Strategic goals which are set at the top of an organization and directly support the mission of an organisation during the course of meeting with the stake holder.

B

TACTICAL GOALS.

These are goals which are adopted to to achieve the goals and objectives set to the team during the Strategic goal settings.Kitty is adopting this in order to hit the goal and targets to achieve results.

c

For Richard SUPER-ORDINATE GOALS are best adopted that are important to more than one stake holder and they are often used to resolve conflict between groups through co operations ,motivation active participation.

D

1 Fits the business need

2 this can be implemented as this is realistics.

3 This is specifics resulting in tracking of the plan.

4 Responsibilties is clearly defined.

5 It clearly identifies assumptions

6 People are more committed in this context

7 It is live through follow up and planning process.

8 People are well communicated who are going to run it.