Question

QUESTION 1

1. 1. Is the following statement true or false:

   Letters remain the most formal and legal type of written business communication.

   True

   False

1 points   

QUESTION 2

1. Is the following statement true or false:

   The direct approach is used for letters that have negative messages.

   True

   False

1 points   

QUESTION 3

1. Is the following statement true or false:

   An acknowledgment of accepting a request to do something is a thank you letter.

   True

   False

1 points   

QUESTION 4

1. Is the following statement true or false:

   Two popular formats for writing letters are the Block Format or the Modified Block Format.

   True

   False

1 points   

QUESTION 5

1. Which one is a business letter?

   		Thank you letters
   		Claim letters
   		Inquiry letters
   		All of the above

Answer 1

Answer 1 : True

Explanation : As companies use the written letters to communicate or deliver the message as it helps to retain the written evidence of communication.

Answer 2 : False

Explanation : Choosing the direct or indirect approach depends upon the situation, to communicate negative message the writter can either choose a direct or indirect approach but end the message on positive note.

Answer 3 : False

Explanation : Thank you letter is used to communicate or express the appreciation while the acknowledgement letter is used to communicate the acceptance, hence not all acknowledgment letters are thank you letter.

Answer 4 : True

Explanation : The two most popular and widely used formats while formatting the business letters are either the full block format or modified block format.

Answer 5 : All of the above

Explanation : Business letters includes the inquiry letters, transmittal letters, thank you letter, claim letter and the adjustment letter written to formally acknowledge the writter or recipient.