Question

Write a one-page essay on customer expectations. What are customers’ expectations when they walk into these places of business?

Choose any two:

Furniture store
Restaurant
Medical clinic
Pharmacy
Convenience store (e.g. 7-Eleven)

Reference your own experience and material from the text. Remember that spelling and grammar are important.

Answer 1

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Furniture store

Customer expectations are very high in today's competitive and on-line marketing world, and a shopping experience is required that meets their requirements if it is not greater than them. Thus, if a client enters a furniture store, they'd least expect some basic things. The shop should be arranged, welcoming, warm vibrations and easier to use. The buyer should be able to look at the pieces of furniture and not just peer into them because the item was hidden under another piece of furniture. The staff at the mobilizer shop should be dry, polite, friendly and sensitive to the customer's needs and be able to show the positive aspects of the business and the furniture.

They should be able to provide positive vibration and measure the customer's demand and then sell. You should have easy and fun shopping experience in the furniture shop. The customer rolling around the shop should not become cumbersome without any help from the employees and must keep all the brain in relation to the product. Professionals should be there to advise clients with their experience, selection should be sufficiently easy and deliveries quickly and easily besides, the storage personnel ought to listen to the customer, understand the demand and then make a sale. We shouldn't rush to deliver and pay the things the buyer doesn't want. You will appreciate the concern of the consumer and be prepared to listen further.

Restaurant

Since time immemorial there has been the culture of people meeting beneath one roof and having good time with food and drink. With an increasing customer base and people searching for unique food experiences, the culture of cafes, delicatessen and restaurants is constantly increasing. The consumer should be warmly received upon his entrance into a restaurant and his appearance should be remembered. The customer is supposed to have a fantastic waiters or counter workers inside the restaurant who can prescribe different foods and drinks, take their orders within a specific period of time, and offer their food and drink on schedule.

Staff should not interfere but regularly visit the customer to verify that the customer is satisfied with their requirements. Customers have a huge impact on the culture and climate of the restaurant. The climate should not be cold and aggressive and should be warm and friendly. The workers should not annoy the consumers because they stay for longer periods of time. The food and beverages are the most important aspect of the restaurant. The food should be tasty, well-presented, small sizes and inexpensive. It should not be overpriced with quality ingredients. The restaurant should also sell a wide selection of wines at reasonable prices.