The speed with which utility companies resolve problems is very important. Georgetown Telephone Company reports they...
The speed with which utility companies can resolve problems is very important. GTC, the Georgetown Telephone Company, reports it can resolve customer problems the same day they are reported in 80% of the cases. Suppose the 14 cases reported today are representative of all complaints. 1.) What is the probability 10 or 11 of the problems can be resolved today? 2.) What is the probability more than 9 of the problems can be resolved today?
The speed with which utility companies can resolve problems is very important. GTC, the Georgetown Telephone Company, reports it can resolve customer problems the same day they are reported in 76% of the cases. Suppose the 13 cases reported today are representative of all complaints. How many of the problems would you expect to be resolved today?
The speed with which utility companies can resolve problems is very important. The Georgetown Telephone Company (GTC), reports that it can resolve customer problems the same day they are reported in 55% of the cases. Suppose that the 13 cases reported today are representative of all complaints. a-1. How many of the problems would you expect to be resolved today? (Round the final answer to 2 decimal places.) Number of Problems a-2. What is the standard deviation? (Round...
he speed with which utility companies can resolve problems is very important. GTC, the Georgetown Telephone Company, reports it can resolve customer problems the same day they are reported in 75% of the cases. Suppose the 12 cases reported today are representative of all complaints. a-1. How many of problems would you expect to be resolved today? (Round your answer to 2 decimal places.) a-2. What is the standard deviation? (Round your answer to 4 decimal places.) What is the...
An important part of customer service responsibilities of a telephone company relates to the speed with which troubles in residential service can be repaired. Suppose past data indicate that the likelihood is 0.8 that troubles in residential service can be repaired on the same day. For the first five troubles reported on a given day, what is the probability that less than 5 will be repaired on the same day? a. 0.0012 b. 0.4096 c. 0.0003 d. 0.6723 e. 0.9988
An important part of the customer-service responsibilities of a telephone company relates to the speed with which trouble in residential service can be repaired. Suppose that past data indicates that the probability is 0.70 that troubles in residential can be repaired at the same day. For the first seven troubles reported on a given day. Assume it follows a binomial distribution. What is the probability that: a) All of them are repaired. b) At least two will be repaired in...
An important part of the customer service responsibilities of a telephone company relate to the speed with which interruptions in residential service can be repaired on the same day. Suppose that past data indicate that the likelihood is .54 that interruptions in residential service can be repaired on the same day. For the first six interruptions reported on a given day, what is the probability that:
Amazon to Competition: We Will Crush You! Amazon to Employees: We Will Churn You! Globally, Amazon is one of the largest and most successful companies in any industry. Technological innovation has contributed to its success, as has its employee acquisition practices, which are exceptionally high. The question is what has allowed this company to thrive and maintain its success? This activity is important because it shows how companies like Amazon hire based on personality and individual differences. Such companies place...
Discussion questions 1. What is the link between internal marketing and service quality in the airline industry? 2. What internal marketing programmes could British Airways put into place to avoid further internal unrest? What potential is there to extend auch programmes to external partners? 3. What challenges may BA face in implementing an internal marketing programme to deliver value to its customers? (1981)ǐn the context ofbank marketing ths theme has bon pururd by other, nashri oriented towards the identification of...
Please see the articles below… 1. What is your opinion on the subject? 2. Which ethical views (i.e., utilitarian view, moral rights view, justice view, practical view) you feel are being used by both sides of the argument (i.e., for and against downloading) to justify their positions? High Court Enters File-Sharing Spat; Justices Must Determine Software Providers' Liability For Copyright Violations by Anne Marie Squeo. Wall Street Journal. (Eastern edition). New York, N.Y.: Mar 30, 2005. pg. A.2 WASHINGTON -- The Supreme...