Visit a sit-down restaurant (or make up the scenario and data) and do a lead-time study. Note the time when you walk in the door of the restaurant and the time when you walk out the door after you have eaten. The difference between these two times is the total lead time of your restaurant experience.
While in the restaurant, determine the time spent on non-value-added time, such as wait time, and the time spent on value-added eating time. Note the various activities and the time required to perform each activity during your visit to the restaurant.
Instructions
Complete a spreadsheet showing your results, using complete details. Then compare your results with others in the class, identifying the reasons for differences in the times recorded by others.
Note: Use proper citations when necessary.
Answer:
This would be a good assignment for groups of students to report back to the class. Each of the groups will likely go to different restaurants at different times of the day and will have different results. The results could be shared with the class, and “averages” could be determined for the various non-value-added categories. The following types of activities will likely be noted in students' reports:
Waiting to be seated Non-value-added
Being seated Value-added
Waiting to give drink order Non-value-added
Giving drink order Value-added
Waiting to receive drink Non-value-added
Giving meal order Value-added
Waiting for meal order Non-value-added
Eating meal Value-added
Waiting for check (after meal is finished) Non-value-added
Reviewing check (appraisal) Value-added
Waiting to pay with credit card Non-value-added
Waiting to get receipt and credit card back Non-value-added
Walking out of restaurant Value-added
It is useful to note that the restaurant experience involves conversation during the “non-value-added” wait time. Naturally, this is part of the fun of restaurants. Thus, this analysis is an extreme interpretation of effectiveness and efficiency in this industry.
Visit a sit-down restaurant (or make up the scenario and data) and do a lead-time study....
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