ZuoTi.Pro
Question

Visit a sit-down restaurant (or make up the scenario and data) and do a lead-time study....

Visit a sit-down restaurant (or make up the scenario and data) and do a lead-time study. Note the time when you walk in the door of the restaurant and the time when you walk out the door after you have eaten. The difference between these two times is the total lead time of your restaurant experience.

While in the restaurant, determine the time spent on non-value-added time, such as wait time, and the time spent on value-added eating time. Note the various activities and the time required to perform each activity during your visit to the restaurant.

Instructions

Complete a spreadsheet showing your results, using complete details. Then compare your results with others in the class, identifying the reasons for differences in the times recorded by others.

Note: Use proper citations when necessary.

business   accounting   
0 0
Add a comment Improve this question Transcribed image text
Next > < Previous
Sort answers by oldest

Homework Answers

Answer #1

Answer:

This would be a good assignment for groups of students to report back to the class. Each of the groups will likely go to different restaurants at different times of the day and will have different results. The results could be shared with the class, and “averages” could be determined for the various non-value-added categories. The following types of activities will likely be noted in students' reports:

  Waiting to be seated Non-value-added

  Being seated Value-added

  Waiting to give drink order   Non-value-added

  Giving drink order   Value-added

  Waiting to receive drink Non-value-added

  Giving meal order Value-added

  Waiting for meal order   Non-value-added

  Eating meal Value-added

  Waiting for check (after meal is finished)   Non-value-added

  Reviewing check (appraisal) Value-added

  Waiting to pay with credit card   Non-value-added

  Waiting to get receipt and credit card back   Non-value-added

  Walking out of restaurant Value-added

It is useful to note that the restaurant experience involves conversation during the “non-value-added” wait time. Naturally, this is part of the fun of restaurants. Thus, this analysis is an extreme interpretation of effectiveness and efficiency in this industry.

0 0
Add a comment
Know the answer?
Add Answer to:
Visit a sit-down restaurant (or make up the scenario and data) and do a lead-time study....
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for? Ask your own homework help question. Our experts will answer your question WITHIN MINUTES for Free.
Similar Homework Help Questions

  • Case Study 1: Drive-Thru Service Times @ McDonald's (McDonalds Drive-Thru Waiting Times spreadsheet) When you're on...

    Case Study 1: Drive-Thru Service Times @ McDonald's (McDonalds Drive-Thru Waiting Times spreadsheet) When you're on the go and looking for a quick meal, where do you go? If you're like millions of people every day, you make a stop at McDonald's. Known as "quick service restaurants" in the industry (not "fast food"), companies such as McDonald's invest heavily to determine the most efficient and effective ways to provide fast, high-quality service in all phases of their business. Drive-thru operations...

  • Have you ever wondered how many different ways there are to run a small restaurant? Delivering...

    Have you ever wondered how many different ways there are to run a small restaurant? Delivering a sit down eating experience is a common process after all. In Japan it is fairly common to have a sushi restaurant that serves sushi on a conveyor belt! Interestingly, these sushi restaurants are typically very inexpensive. In Boston, there is usually at least one of these restaurants. For example, you could try Enso Sushi, but the sushi there is at least $2 per...

  • show all calculations and do all parts of the question. Externalities II [Warning, this problem is...

    show all calculations and do all parts of the question. Externalities II [Warning, this problem is an enhanced version of a negative externality problem. While I break it down into a series of short steps, it still may take a long time to figure out. Budget accordingly. Don’t skimp on your graph. Your picture will hopefully help you understand what is going on.] High levels of automobile traffic in big cities are incredibly costly to society. Time spent idling in...

  • Sunshine Enterprises Case Study “I think the waiter wrote in an extra $25 tip on my Sunshine Café...

    Sunshine Enterprises Case Study “I think the waiter wrote in an extra $25 tip on my Sunshine Café bill after I received and signed my credit card receipt,” Mr. Mark Otter said to the restaurant manager, Brad Gladiolus. “Mr. Otter, mail me a copy of the restaurant receipt and I’ll investigate,” responded Mr. Gladiolus. “I don’t have the receipt—I lost it—but I have my monthly credit card statement,” replied Mr. Otter. Mr. Gladiolus hesitated, then said, “Mr. Otter, I don’t...

  • In this exercise, we will re-visit the case study “A day in the life” at the...

    In this exercise, we will re-visit the case study “A day in the life” at the end of Chapter 1. Answer these questions: 1- Based on the information provided in the case, what kind of project management structure you think this organization uses? 2- What conclusions can you draw about the organization culture? Use dimensions introduced in Chapter 3 to support your answer. Case study: A Day in the Life Rachel The project manager of a large information systems project...

  • Edit a C program based on the surface code(which is after the question's instruction.) that will...

    Edit a C program based on the surface code(which is after the question's instruction.) that will implement a customer waiting list that might be used by a restaurant. Use the base code to finish the project. When people want to be seated in the restaurant, they give their name and group size to the host/hostess and then wait until those in front of them have been seated. The program must use a linked list to implement the queue-like data structure....

  • A Day at the Beach - Case Study on Lipid Metabolism By Justin Hines, Lafayette College,...

    A Day at the Beach - Case Study on Lipid Metabolism By Justin Hines, Lafayette College, and Marcy Osgood, University of New Mexico Jessie knew she was late for the family reunion, probably too late for the big picnic lunch at Forest Lake Beach, but too early for the barbecue dinner. “Too bad,” she thought, because she had skipped breakfast, trying to beat the traffic as she left the city. She hoped there would be some leftovers, because she was...

  • Bio 121 I need to make (yeast fermentation) lab report. This is the lab experiment and...

    Bio 121 I need to make (yeast fermentation) lab report. This is the lab experiment and results: This is a guide to making the lab report: General Biology BIO121 Yeast Fermentation Lab Introduction Organisms stay alive by the utilization of energy through metabolism. The energy acquiring pathways in photosynthesis convert radiant energy from the sun into the chemical bond energy of carbohydrates. This photosynthetic process is limited to the producers or autotrophs, which include plants, photosynthetic bacteria and some protists....

  • write up an essay on the problems in budgeting derived from the articles (i do Upvote...

    write up an essay on the problems in budgeting derived from the articles (i do Upvote the answers ) Why Budgeting Kills Your Company HBSWK Pub. Date: Aug '1 1, 2003 Why doesn't the budget process work? Read what experts say about not only changing your budgeting process, but whether your company should dispense with budgets entirely. by Loren Gary The average billion-dollar company spends as many as 25,000 person-days per year putting together the budget. If this all paid...

  • What advice would you provide to Kathleen with regard to the CMO and Linda? Make sure...

    What advice would you provide to Kathleen with regard to the CMO and Linda? Make sure you support your position(s). From the onset, what would you recommend Kathleen do differently the next time she is faced with a similar situation? Tools* Download Human Resources in Healthcare Managing for Success Experiential Exercises Sexual Orientation Discrimination have been difficult because the health center Case was located in a rural county in Mississippi Note: This case was written by Brian Cooper: Kathleen was...

ADVERTISEMENT
Free Homework Help App
Download From Google Play
Scan Your Homework
to Get Instant Free Answers
Need Online Homework Help?
Ask a Question
Get Answers For Free
Most questions answered within 3 hours.
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT