It is good to be sensitive when serving others because it is safe to assume that...
It is good to be sensitive when serving others because it is safe to assume that some of the customers you encounter are experiencing personal distress. True or False
___________________________________
Negative language conveys a poor image to customers and may cause conflict and confrontation where none is necessary or desired. True or False
___________________________
When you don’t know the answer to a question, say so, but make an effort to find a source that does. True or False
_____________________________
Answering customer questions effectively is not as important as asking the right questions. True or False
___________________________________
During the course of a normal conversation with customers, you will be using all types of questions to gather data. True or False
__________________________________
As a result of asking open ended questions, CSRs are able to gain more information, which makes offering solutions or suggestions to customer problems much easier.
True or False
________________________
A closed question should elicit a “yes” or “no” response. True or False
__________________________________________
COURSE: Customer Service
Homework Answers
Answering the first four questions as HOMEWORKLIB policy
Answer 1: TRUE
Explanation: It is good to be sensitive when serving others because it is safe to assume that some of the customers you encounter are experiencing personal distress.
Answer 2: TRUE
Explanation: Negative language conveys a poor image to customers and may cause conflict and confrontation where none is necessary or desired.
Answer 3: TRUE
Explanation: When you don’t know the answer to a question, say so, but make an effort to find a source that does.
Answer 4: FALSE
Explanation: Answering customer questions effectively is as important as asking the right questions.
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